Waratah Alpaca Fibre Co-operative

Waratah Alpaca Fibre Co-operative (“Waratah”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy outlines how we collect, use, disclose and manage your personal information.

1. What Information We Collect

We may collect personal information that is reasonably necessary for our functions and activities, including:

  • Name
  • Email address
  • Phone number
  • Postal or farm address
  • Business or alpaca stud details
  • Bank details (for payments, where applicable)
  • Any other information you provide to us

We may also collect non-personal information such as website usage data through cookies and analytics tools.

2. How We Collect Information

We collect personal information directly from you when you:

  • Contact us via forms or email
  • Apply for membership
  • Enquire about buying or selling fleece
  • Subscribe to updates or newsletters
  • Interact with our website

We may also collect information automatically through website analytics tools.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Process membership applications
  • Facilitate the sale and purchase of alpaca fleece
  • Communicate with members, growers and buyers
  • Provide updates, news and information
  • Improve our website and services

We only use your information for purposes that are reasonably related to our operations.

4. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information where necessary to:

  • Service providers (e.g. IT, hosting, payment processing)
  • Freight or logistics partners (where relevant)
  • Regulatory or legal authorities where required by law

All third parties are expected to handle your information securely.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored electronically or in physical form. While we take steps to secure your data, no system is completely secure.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

7. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools to improve user experience and understand website traffic.

You can disable cookies through your browser settings if you prefer.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Waratah Alpaca Fibre Co-operative
Email: secretary@waratahalpacafibre.com.au